Deposit & Booking Policy

Luxe Finish Details

Effective Date: 12/05/2024

1. Deposit Requirement

To secure your booking, a non-refundable deposit is required at the time of booking. The deposit amount is determined by the total service price:

Service priced $0 – $500: Deposit of $200 required
Service priced $500+: Deposit of $350 required

This deposit confirms your commitment to the appointment and ensures that we allocate time exclusively for your vehicle or bike. As a small business, last-minute cancellations and no-shows significantly impact our schedule and ability to serve other clients. The deposit reflects mutual respect for time on both ends.

2. Pricing

All prices quoted by Luxe Finish Details are in Australian Dollars (AUD). Luxe Finish Details is not registered for GST; therefore, no GST is applicable to our services and all prices are final as quoted.

3. Payment of Remaining Balance

The deposit paid at the time of booking will be applied toward the total cost of your service. The remaining balance is due on the day of your appointment, upon completion of the service. We accept the following payment methods:

Cash
Bank transfer (EFT)
Card (in person)

Please ensure you are prepared to settle the balance before leaving on the day of your appointment.

4. No-Show Policy

If you do not attend your scheduled appointment without prior notice, the following charge will apply:

70% of the agreed service price will be charged to the credit card on file.

The deposit paid will be applied toward this charge, with the remaining balance deducted from your card. By agreeing to an appointment date and time, you are entering into a commitment with Luxe Finish Details. This charge reflects the time, preparation, and resources reserved exclusively for your booking.

5. Late Arrival

We understand that delays can happen. However, to ensure we can deliver the standard of service our clients expect, the following applies:

If you arrive more than 20 minutes late without prior notice, your appointment may be treated as a no-show and the no-show charge in Section 4 will apply.
If you know you will be running late, please contact us as soon as possible. Where our schedule allows, we will do our best to accommodate you; however, this cannot always be guaranteed.
If a late arrival reduces the time available for your service, we reserve the right to adjust the scope of the service accordingly. The full agreed price will still apply.

6. Cancellation Policy

If you choose to cancel your appointment:

The deposit is non-refundable under all circumstances.
No additional charge will apply provided you notify us before your appointment takes place.

We ask that you contact us as early as possible if you need to cancel so we can attempt to fill the time slot.

7. Rescheduling by the Client

We understand that plans can change. The following conditions apply if you wish to reschedule your appointment:

Rescheduling requests must be made at least 72 hours prior to your appointment to avoid any penalty.
Your deposit will be transferred to the new appointment date, subject to availability.
Rescheduling requests made with less than 72 hours' notice may result in forfeiture of the deposit, at our discretion.
Repeated rescheduling (more than once) may require a new deposit to be paid to secure the updated appointment.

8. Vehicle Description & Service Suitability

It is the client's responsibility to accurately describe their vehicle and its condition prior to booking. This includes, but is not limited to: make, model, year, colour, size, current condition, and any known issues or areas of concern.

8a. Service Cannot Be Carried Out

If the vehicle description was not properly communicated and the booked service cannot be performed at all as a result:

50% of the agreed service price will be charged to cover the time and preparation already committed.

8b. Service Can Be Carried Out with Adjustments

If, despite the miscommunication, a suitable alternative or adjusted service can still be performed on the day:

100% of the agreed service price will be charged, as the full appointment time is being utilised.

8c. Vehicle Condition Surcharge

If a vehicle is presented in a condition significantly worse than described at the time of booking (including but not limited to: excessive filth, pet hair, mould, biohazard material, or severe odour), Luxe Finish Details reserves the right to:

Requote the service on the day to reflect the additional time and materials required; or
Apply a surcharge to the original quoted price to account for the additional work involved.

The client will be informed of any change in price before the service proceeds. If the client does not agree to the revised price, Section 8a will apply.

9. Right to Refuse Service

Luxe Finish Details reserves the right to refuse or discontinue service in the following circumstances:

The vehicle is in a condition that poses a health or safety risk to our staff.
The vehicle or its condition is materially different from what was described at the time of booking.
The client behaves in an aggressive, abusive, or unreasonable manner.
It becomes apparent that the requested service cannot be carried out to our standard under the given conditions.

In the event that service is refused upon arrival due to circumstances within the client's control, the charges outlined in Section 8a will apply. If service is refused for safety reasons, this will be assessed on a case-by-case basis.

10. Rescheduling by Luxe Finish Details

In the rare event that Luxe Finish Details needs to reschedule or cancel your appointment, your deposit will be fully transferred to your new appointment date at no additional cost to you. We will provide as much notice as possible in these circumstances.

11. Credit Card Authorisation

By paying your deposit, you authorise Luxe Finish Details to charge the credit card used for the deposit for any outstanding amounts that may apply under this policy, including but not limited to: no-show fees, late cancellation charges, or charges resulting from vehicle description issues. You will be notified of any such charge before or at the time it is applied where reasonably practicable.

12. Agreement

By paying the deposit and confirming your booking, you acknowledge that you have read, understood, and agreed to the terms set out in this Deposit & Booking Policy. These terms exist to protect both parties and ensure a fair and professional experience for all clients.

Luxe Finish Details

Phone: 0400 174 007

Email: luxefinishdetails@gmail.com

Website: www.luxefinishdetails.com.au

Privacy Policy

Luxe Finish Details

Effective Date: 12/05/2024

Luxe Finish Details ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.luxefinishdetails.com.au, use our services, or interact with us.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) that govern the collection, use, storage, and disclosure of personal information in Australia.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, email address, phone number, and other contact details.
Payment Information: Credit card details and billing addresses.
Vehicle Information: Make, model, year, colour, condition, and other relevant vehicle details.
Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and the time and date of your visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our services.
To improve, personalise, and expand our services.
To communicate with you, including customer service and promotional messages.
To process your transactions, deposits, and manage your bookings.
To enforce our Deposit & Booking Policy, including processing charges where applicable.
To understand and analyse how you use our services.
To develop new products, services, and features.
To comply with legal obligations and resolve any disputes.

3. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: We may share information with third-party service providers that assist us in delivering our services (e.g., payment processors, hosting providers). These providers are required to handle your information in accordance with applicable privacy laws.
For Legal Reasons: We may disclose information if required by law or in response to valid legal process.
With Your Consent: We may share your information with your explicit consent or at your direction.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. In general:

Booking and transaction records are retained for a minimum of 5 years for accounting and dispute resolution purposes.
Customer contact information is retained for as long as you remain an active client, or for up to 2 years following your last interaction with us.
Payment information is not stored directly by us beyond what is necessary to process your transaction; this is handled securely by our payment processor.

When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

5. Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately using the details at the end of this policy.

6. Your Rights and Choices

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you.
Request correction of any personal information that is inaccurate, out of date, incomplete, or misleading.
Request deletion of your personal information, subject to any legal obligations we may have to retain it.
Object to or restrict the processing of your information in certain circumstances.
Withdraw your consent at any time where we rely on your consent to process your information.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe your privacy rights have been violated.

7. How to Make a Privacy Request

If you wish to access, correct, or request deletion of your personal information, please contact us using the details below. To protect your privacy, we may need to verify your identity before processing your request.

We will respond to all requests within a reasonable timeframe, and no later than 30 days from the date of receipt. In some cases, we may need to extend this period, in which case we will notify you.

We do not charge a fee for making a privacy request, though we may charge a reasonable fee if a request is manifestly unfounded or excessive.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that disabling cookies may affect the functionality of certain parts of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the effective date. We encourage you to review this policy periodically.

11. Contact Us & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Luxe Finish Details

Phone: 0400 174 007

Email: luxefinishdetails@gmail.com

Website: www.luxefinishdetails.com.au

If you are not satisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.